Session II - Feedback in Communication by JAINAL ABEDIN

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Session II

Feedback in Communication

Feedback

Feedback is the response or reaction given after receiving information, instructions, or actions.

Forms of feedback

-         A smile or nod.

-         A question or clarification.

-         Thank you note or an acknowledgement note.

-         Clapping or hooting.

Characteristics of feedback:-

-         The intention of the feedback should ensure that communication becomes successful.

-         It should be conveyed with clarity.

-         It should be fair and non judgemental.

-         It should be intimated at proper time.

 

Types of feedback

1. Formal and Informal feedback

                        A formal feedback follows a structured or preset format using which the receiver frames feedback and sends it. It covers predefined points and has a specific blueprint. E.g – “Congratulations on scoring A+ in your final examination. You are promoted to class X”.

 

                        Informal feedback is spontaneously framed and does not stick to a specific structure such as instant comments by the the listener or audience. E.g : “Good job! Congratulations!”

 

2. Descriptive and Non-descriptive feedback

                        A descriptive feedback provides meaningful information in a detailed expressive manner that also contains some analysis or suggestions. E.g – “All paragraphs should cover basically one idea. Only one paragraph was as per this specifications, other paragraphs covered multiple ideas and the information was also not linked.”

                        A non-descriptive feedback provides some specific information but does not give detailed descriptions. Eg- “I only liked your 3rd paragraph. Others need improvement.”

 

3. Specific and Non-specific feedback

                        The specific Feedback talks about a thing or a point particularly without talking about a general overview. E.g : “I liked the way you described your grandpa’s character. It makes me feel like I know him.”

                        The non-specific feedback talks about the entire thing while giving a general overview. It does not particularly pinpoint a specific thing/feature. Eg. – “I liked your story. It’s good.”

 

Q. What are the importances of feedback?

A: Following are the importance’s of feedback:

-               It forms the basis of understanding.

-               It helps to avoid mistakes.

-               It promotes personal and professional growth.

-               It helps in creating friendly work environment.


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